Shared Support Outsourcing Services
With shared support, your customers get instant, expert support round the clock, on any support channel of their choice.
- Shared support outsourcing via help desk, phone and live chat
- Server monitoring and emergency support
- 24/7/365 coverage
Engineering services based in India
Our support team based in Cochin, India takes care of shared support, help desk support, live chat support and server management services. Over 250 service providers rely on this team to keep close to 47,000 servers rock solid. This allows us to resolve over 52,000 support queries per month.
With an average response time of 23 minutes, this team resolves 97% of support queries within 1 hour. This consistently achieves a customer happiness rating of 93% in customer surveys.